Refund & Cancellation Policy

• You can cancel at any time from the Billing page. The plan stays active, with its credits, until the end of the period you have paid for, and does not renew after that.
• Periods already started are not refunded, whether monthly or yearly, except in the cases in section 3.
• Downgrading takes effect at the next renewal; upgrading takes effect at once, and the unused part of the old period is credited against the new price.

• A credit pack can be refunded within 7 days of purchase if none of its credits has been spent.
• Credits that have been spent are not refunded. Credits that expire unused are not refunded.

• a payment was taken twice for the same purchase;
• a payment succeeded but the plan or pack was not credited to your account and we could not fix it within 2 working days;
• a fault on our side made the service unusable for most of a paid period and we could not restore it.

Credits spent on an action that failed because of a fault on our side are returned to your balance automatically or on request.

Write to support@srustione.com from the e-mail address of your account, with the date and amount of the payment and the UPI reference or card receipt. We reply within one working day and, where a refund is due, issue it within 5 to 7 working days to the same payment method: the card for card payments, the UPI account the payment came from for UPI payments. Banks may take a few more days to show it.

Closing your account cancels your subscription at the end of the current period. Unused plan credits and unspent pack credits older than 7 days are not refunded. Download your code before closing; it is kept for 30 days afterwards.